Terms of service
The plain-language ground rules.
What you can expect from us, what we ask of you, and how payment and cancellations work. Booking a detail or creating an account means you agree to these terms.
Effective September 7, 2026 · Prestige Auto Spa, LLC, metro Detroit, Michigan
1. The service
Prestige Auto Spa detailing is offered to members and guests of the private club where the shop operates. The club is a separate business with its own rules; we are not the club, and club membership questions go to them. We may decline or reschedule any booking, for example when weather, staffing or the club’s schedule gets in the way.
2. Your account
Accounts are keyed to your mobile number. Keep your number, email and vehicle details current, and do not share your sign-in link or codes. You are responsible for bookings made through your account. One account per person.
3. Booking and timing
Book through the website, the portal or the valet stand. A booking is a request until we confirm it. Service times are estimates; a full detail takes as long as it takes to do well. If your car is not ready when you want to leave, we will tell you where it stands and finish it as agreed.
4. Your vehicle and your keys
- You confirm you own the vehicle or are authorized to have it serviced.
- Remove valuables and personal items before drop-off. We are not responsible for items left in the car.
- Tell us about anything unusual before we start: aftermarket finishes, wraps, loose trim, warning lights, leaks, delicate interior materials or previous repairs. We inspect and photograph vehicles at drop-off and note pre-existing damage.
- Keys stay with our crew or the club valet while we have the car and are returned only to you or a person you name.
5. Prices and payment
Prices are shown when you book. Your card on file is charged when the service is finished; tips are optional and always go to the crew. If you have no card on file, payment is due at pickup. Receipts are sent by email or text. Think a charge is wrong? Contact us first and we will make it right or explain it.
6. Cancellations and no-shows
Cancel or change a booking any time before we start and there is no charge. Once work has begun, the service is billed. If the car is not available at the agreed time and we cannot reach you, we treat it as a cancellation.
7. Our responsibility
We do careful work with good products, and if we damage something, we fix it or pay for the repair. We are not responsible for pre-existing damage, normal wear, the failure of previous poor repairs or aftermarket parts, or results limited by a car’s condition (heavy oxidation, deep scratches, set-in stains). Except where the law says otherwise, our total responsibility for any service is limited to the price you paid for it.
8. Text messages
By giving us your mobile number you agree we may text you about your bookings, your car and your receipts. Reply STOP to opt out. Message and data rates may apply.
9. Privacy
How we handle your information is covered in our privacy policy.
10. Changes and governing law
We may update these terms; the date at the top tells you when. Continuing to use the service after a change means you accept it. These terms are governed by the laws of the State of Michigan.
Contact
Prestige Auto Spa, LLC · metro Detroit, Michigan
customerservice@theprestigeautospa.com