Good to know
Questions members ask.
Keys, timing, weather, pricing, and how accounts work. Here are straight answers to the things members ask most.
Do I have to be a member?+
Yes. Detailing is for members of the club. You hand your keys to the valet on your way in, and we take care of the rest while you enjoy your visit.
What happens to my keys?+
You hand your keys to us at the shop when you arrive. They stay with our crew, and only our crew. When your car is finished, we hold your keys until you come back to pick it up.
How long does it take?+
It depends on the service. An exterior wash is quick. A full detail takes longer. Most cars are ready by the time you are done at the club, and we send you a text when yours is finished.
Do I need an appointment?+
Not for now. Drop your keys on your way in and tell us which service you want. If the shop is busy, we will give you an honest wait time up front.
How do I book?+
For now, send us your car and the service you want from the home page, and we will confirm. Online booking with accounts and prepay is coming soon.
What are your services and prices?+
There are three services. The Exterior Wash is 45 dollars, or 55 for an SUV or truck. Wash plus Light Interior is 125, or 140 for an SUV or truck. The Full Detail is 250, or 275 for an SUV or truck. See the full menu on our services page.
Why do SUVs and trucks cost more?+
SUVs, trucks, and three-row vehicles are bigger, with more glass, more seats, and more surface to clean. The higher price covers the extra time and care they take.
Does a three-row vehicle count as an SUV?+
Yes. Three-row vehicles are priced as SUVs. Same price, no third tier.
What if the weather turns?+
If the weather turns, we move your car undercover and finish it right. We will never rush a wash in bad conditions. If we cannot finish safely that day, we will let you know.
Do you wash by hand?+
Yes. We hand wash every car. No harsh machines and no shortcuts. Careful hands are gentle on your paint and get a better result.
What products do you use?+
We use quality soaps, clean cloths, and finishes that are gentle on your paint and safe on the inside of your car. Good products, used with care.
Is it safe for my paint?+
Yes. We hand wash with clean cloths and careful technique to protect your paint and avoid swirl marks. You can read more in our guide to protecting your paint in Michigan.
Can you handle winter salt?+
Yes. We rinse salt and road grime from your paint, wheels, and wheel wells, and a full detail resets the inside of the car after a hard Michigan winter.
How do you care for leather?+
We clean leather gently and condition it to protect it from drying out and from the sun. Our guide to keeping a luxury interior clean has more on caring for leather.
How do accounts work?+
Accounts are coming soon. You will be able to save each of your cars, keep your license plate on file, and keep a card on file to pay when you book. For now, book from the home page and we will take care of the rest.
Why do you keep my license plate on file?+
So our crew can find your car in the lot and know exactly which one is yours, without hunting for keys or texts. It makes drop-off and pickup simple.
Can I keep a card on file and tip the crew?+
Card on file and prepay at booking are coming soon. Tips are always welcome and appreciated, and card tipping will come with accounts.
Can I cancel or change my booking?+
Yes. Just let us know as early as you can and we will sort it out. Since we detail during your visit, timing is easy to shift.
Still have a question? See our services and prices, read how it works, or get in touch.